Here’s a good article on handling verbal conflicts using ‘rational detachment’. You know my perspective on handling verbal conflicts-empathy, observation, and recognizing that the ‘other’ person has a different perspective on a situation. And you know I recommend asking QUESTIONS before defending yourself. In this article you can pick up a few more tips on detaching from conflict. It’s worth a click: Prevention Prospectives.

Tags: assertiveness training, bullie, bully, bullying, confidence connections, workplace bullying, workplace policies

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